USA Unlocking your user account
- How to get help
- Account activation process - Migrated user
- Login process
- Messaging on the client portal
- Messaging on the mobile app
- Forgotten details
- Unlocking your user account
- Landing page and navigation
- My profile
- My Wealth
- Portfolio details
- Documents
- Minimum system requirements
- Legal information
- Submitting feedback
- Mobile app - Features overview
- Mobile app - First time setup or reinstallation
This purpose of this guide is to explain what to do when your user account for the Evelyn Partners client portal is locked.
Why your user account could be locked
There are two situations in which your user account could be locked:
- When logging in, you have entered the incorrect password three times consecutively.
- Your account has been locked by your adviser or the Evelyn Partners Client Services team for security or technical reasons.
Getting your account unlocked
- If your account has been locked out because of an incorrect password being entered several times, you have the option to wait 30 minutes and then try again.
- If your account needs to be unlocked as soon as possible, please contact your adviser or call 020 7189 9950